WHAT YOU NEED TO KNOW
Here you can find some of those questions we usually get from clients.
You might find the answers to your questions, if not please send us a message.
How do you start your process?
After you contact us regarding your idea or project we will meet you in person or online (skype, hangout, email, etc.). This first meeting is our FREE Consultation and will allow us to know about you and your project.
After this meeting we create a detailed Project Proposal document, in which we include a brief of the project, its goals and objectives, the design stages and a cost breakdown (Quote). This document also includes the Terms & Conditions, so you can have a clear idea about the whole process.
Click here for more details about our Design Process.
Do you allow revisions and changes?
Yes, we give you two round of revision and changes on all of our projects, this changes will be adjustments to our design proposals, and not complete new designs.
How long does it take?
Turnaround time varies a lot depending of the type and size of the project, and how many project we are handling at the moment. However a standard times are:
– Logo Design Proposals: 5-7 business days
– Branding Proposals: 7-10 business days
– Web Design: 4-6 weeks
Can I see a print proof before printing?
Yes. For any printing project we arrange print proof with the printers to make sure the final printed material is as we expected. You don’t need to deal with files and print technical issues.
How will I receive the finished designs?
Once we have received the final payments, we will supply a full set of files including original artwork. For print jobs we also supply the High Resolution PDF, which can be taken to the printer of your choice.
Will I be able to update these files?
Unless you have the Adobe Softwares installed in your computer you won’t be able to open the original artworks and make changes. We provide you with the original artworks because of our ownership policy, but if you need updates and alterations you can come back to us or work with another designer of your choice.
How much does a website costs?
The cost of a website can vary depending on many factors. Though our website projects generally start in the NZD$1,500 range for basic business sites and range upward depending on your unique needs. For an specific quote get in contact with us.
What platform do you build your websites on?
We build all of our websites on WordPress, the open-source Content Management System (CMS).
Will I be able to update the website myself?
Yes, WordPress is the most popular CMS (Content Management System) today. Our web process includes one hour of WordPress training, so most clients are more than capable of updating and adding website pages as needed. If, after launch, you need help updating your site you are more than welcome to commission us for specific work on your website.
Do you offer hosting?
No, we don’t offer hosting services but we will happily suggest you one, or set up a new website on your existing provider.
Can I see the design before the website is built?
Absolutely, the web design process starts with a research of the style you like and a discussion of features needed. Then we create two different designs for your website as mockups (images) for you to choose your favourite style, and you can make some changes and observations. Once you are happy with the design we start building the website.
What WordPress theme do you use?
There are many free WordPress templates out there, however we hold a Premium Membership with Elegant Themes and use their powerful Dive Theme. Divi is a very flexible and smart theme that includes a huge amount of features and can be adapted to any web design we create. As we pay for this membership you don’t need to pay extra for this premium theme, it’s all included in your website package with us.
PAYMENTS & OWNERSHIP
How much do you charge?
When you ask for a quote from us we will give you a fixed price estimation based on the amount of time your project will take and the skills required, this way you will know from the beginning how much a project is going to cost you without unpleasant surprises.
Do you required deposits to start?
Yes, after you approved our proposal document we invoice you 25% of the total amount of the project. We do not start the design process until this deposit has been done. This deposit is not refundable.
Can you make payment plans?
Absolutely, specially for big projects that can take more time to complete. We are happy to talk about your plans, budgets and time frames if that helps you to get a great result with no stress or pressures.
Who owns the copyright for your designs?
Copyright and ownership will depend on the type of project. However for all Branding and Websites Designs created specifically for your brand we release full Ownership to you as soon as all payment have been made. CREATIVA will reserve the right to use any artwork for promotional purposes (portfolio). All these details will be clearly specified on our Project Proposal: Terms & Conditions.