frequently asked questions
THINGS YOU NEED TO KNOW
How much does a website costs?
The cost of a website can vary depending on many factors. Though our Custom Website Design projects generally start in the NZD$3,500 range for basic business sites and range upward depending on your unique needs. For a more affordable option, we also provide our Entry-Level Websites, which are based on pre-designed layouts. For a specific quote get in contact with us.
What platform do you build your websites on?
Will I be able to update the website myself?
Do you offer hosting?
Yes, we offer Website Care Plans, which includes premium hosting specially built for WordPress sites, for NZD$79 a month. You can read more about it here.
Can I see the design before the website is built?
Absolutely, the web design process starts with a research of the style you like and a discussion of features needed. After this, we create one or two different designs mockups for your website, then you can make some changes and observations. Once you are happy with the design we start building the website.
What WordPress theme do you use?
There are many free WordPress templates out there, however we hold a Premium Membership with Elegant Themes and use their powerful Divi Theme. Divi is a very flexible and smart theme that includes a big amount of features and modules and can be adapted to any web design we create. For Website Care Plans clients you don’t need to pay extra for this premium theme, it’s all included in your Plan.
The Design Process
How do you start your process?
After you contact us regarding your idea or project you’ll be required to fill up a Project Application online, that will give you all the basic information about you and your business.
After filling your application, we will arrange a meeting with you in person or online (Skype, Zoom, etc.). This first meeting is our Strategy Meeting and will allow us to dig deeper into your business and your project goals. As well as make sure we are a good fit for each other!
After the first meeting, we create a detailed Project Proposal, in which we include a brief of the project, its goals and objectives, the design stages and a cost breakdown (Quote). This document also includes the Terms & Conditions, so you can have a clear idea about the whole process.
Do you allow revisions and changes?
Yes, we give you two round of revision and changes on all of our projects, these changes will be adjustments to our design proposals and not completely new designs.
How long does it take?
Turnaround time varies depending
- Logo Design Proposals: 1-2 weeks
- Branding Proposals: 2-4 weeks
- Web Design: 2-4 weeks
Can I see a print proof before printing?
How will I receive the finished designs?
Will I be able to update these files?
Payments & Ownership
How much do you charge?
When you ask for a quote from us we will give you a fixed price estimation based on your project and the skills required, this way you will know from the beginning how much a project is going to cost you without unpleasant surprises.
Do you required deposits to start?
Can you make payment plans?
Who owns the copyright for your designs?
Copyright and ownership will depend on the type of project. However for all Branding and Websites Designs created specifically for your brand, we release full Ownership to you as soon as all payment has been made. CREATIVA will reserve the right to use any artwork for promotional purposes (portfolio showcase). All these details will be clearly specified on our Project Proposal: Terms & Conditions.
Do you have any more questions?
Don’t be shy, we would love to hear from you and answer any question you might have, about our services, costs, projects, etc. Just head to our Contact Page and get in touch.