dedicated support & maintenance for your website

WEBSITE CARE PLANS

Keeping your site
in optimal levels is
crucial for your business.

When we finish your beautiful new website, that is just the beginning. Effective sites require security, backups, updates, technical maintenance and small tasks throughout the month. 

When you sign up for one of our Website Care Plans we not only host your site, we look after it and make sure it’s running smoothly, saving you the time and energy to focus on your business.

Website Care Plan main features

Premium Hosting

We have partnered with a reliable hosting provider, for outstanding support and fast sites. We will take care of all hosting maintenance for you.

Software & Plugins Updates

Updates are essential for a secure and stable website. When your site it’s outdated it becomes vulnerable to security exploits and hackers.

Daily Backups

Backups are insurance for when something goes wrong, we make two backups offsite daily to make sure you have your data when you need it most.

Uptime Monitoring

We monitor our sites to make sure they are up and running, if there is any outage we’ll get notified right away to take any actions.

Monthly Reports

A detailed monthly report will show you the work we have done on your site, such as updates, security and backups for your peace of mind.

Email Support

Our team will be happy to answer any questions or give our expert advice for any question you might have about your site via email.

Choose your plan

Our team takes care of your site, so you don’t have to. We have three different options to choose from, so we can offer a solution that suits your business needs and budget.

Extra Support when needed

We can go beyond your monthly plan if you need a one-off help with your website. Our variety of skills can assist and perform any task you need.

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Add-on services

We can provide special add-ons custom to your needs: Social media, branding, print design, marketing strategies, and more.

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No long term contracts

We give you the freedom to cancel anytime, no long terms contracts.

Website Care Plans FAQ

In your plan, do you make content updates for me?

Our sites are created an easy-to-use CMS, this means that you have total access to your content and to make changes. Our plans look after the technical side of your website and not content updates.

However, we can offer a quote for content changes or add extra support time to your plan for monthly content updates and creation (with our copy editor expert). Make sure to check out the Premium plan option that includes two hours of this kind of work.

What happens if my site goes down, is hacked, breaks, etc?

The whole purpose of our website care plans is to prevent these things to happens. However, if your website gets hacked or it goes down, we will be into it right away to restore or fix it as soon as possible. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our daily backups.

What it's included in the basic email support?

You can send us emails anytime with your questions, request for instructions or advice on how to use your website, etc. We’ll be happy to reply these emails with written instructions, videos or links with from us answering your questions. Anything else that requires working on content, design or features changes on your site will be quoted accordingly (except for the Premium Plan in which you get two hours of this kind of work included).

What if I need more hours of support?

If you have a specific one-off project for your website we will submit a quote for your approval separately from your monthly plan. If you want to add more hours to your monthly plan we can easily have a chat, evaluate your needs and modify your plan accordingly. We are pretty flexible :)

Can I really cancel anytime?

Absolutely. We are all about a good relationship with our clients and don’t intend to keep you tied up if you are not happy, and as we would hate to see you go we know that financial and other needs weigh on many decisions. You can request a cancellation via email and we will immediately stop your next payment.

*For our CREATIVA templates, bare in mind that the template design belongs to CREATIVA, this means that if you decide to move your website somewhere else you need to engage a designer or developer to build a new site for you. Content and images belong to you. 

If my website wasn't built by CREATIVA, can I still be on a Care Plan?

These plans were created to look after the website we design and build, this means that we work with our favourite software and tools. We decided to do this so we can concentrate and become experts in these tools instead of mastering several different ones, we find it’s much more efficient for us and it’s a great benefit for our clients.

However, if you want to be part of our care plan and have a site built, we can evaluate your website set up and decide if we are a good fit for you, also we might be able to re-create the same design with our preferred tools! Send us an email to discuss further.

Do you also host my email?

No, we don’t host email. The reason behind this is that we want to focus on one thing and do that one thing really well – WordPress websites. We strongly recommend you use Google Apps for Work to host your email.

Website Care “Boost”

A one-off website recharge

If you are not in our website care plan and haven’t been maintaining your site properly we can still help you with a one-off website maintenance process. This service includes:

  • Software core update
  • Plugins and theme update
  • Backup system check or set up
  • Uptime Monitor setup
  • Database cleaning

2 hours of support, design and development time is included to help fix any issues and implement key recommendations.

(NZD) $350+gst

 

Sign up and let us look after your website

If you are interested in any of our Website Care Plans, or just have questions about these services, please fill up the form and we will get back to you as soon as possible.

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Beautiful, Simple, Effective Design

hello@creativa.co.nz

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